E-Mail not always the best way to communicate

Michael Fitzgibbon, in Thoughts from a Management Lawyer, points out in a recent post that email is not always the best way to get your message across, particularly when having to deal with difficult and possibly acrimonious subjects. The more difficult the conversation, the more likely it is that a face to face discussion is required. Personally, I find email to be very convenient, particularly when a message needs to be delivered to more than one person or when its important to document the conversation. However, I agree that in some cases it is better to have a one-on-one conversation but then it may be desireable to follow up with an email to confirm the discussion.