Category Archives: Outsourcing

Bell Canada and Privacy

I’ve blogged in the past about Canadian privacy implications of outsourcing the the US. Well, recently I discovered that Bell Canada has been offering a number of services to small and medium sized enterprises (SMEs) that appear to be hosted in the US and where it appears that Bell customers are not being notified of that fact. In response, I wrote Bell’s Privacy Ombudsman to express my concern. I was pleased to hear that Bell is reviewing their privacy policy and marketing materials for such services and intends to take steps to both notify customers of this fact as well as obtain their express consent. Hopefully more Canadian companies will follow Bell’s example with respect to obtaining express consent.

Analyzing the numbers

When I see numbers in a story, I’m always tempted to see if they add up.

Wired News (“Outsourcing to the Heartland”) is featuring an article about Rural Sourcing, a company that offers an alternative to off shore outsourcing by tapping into the growing number of IT professional in rural America. The company claims cost savings of 30-50% over the highest cost urban centers. But I’m having trouble making sense of the numbers.
Continue reading Analyzing the numbers